From 18 Months of Frustration to a One-Day Install: Ellen’s Complete Guide to Getting Home Solar Right

Getting solar installed on your roof feels like a massive disruption, but it doesn't have to be.

Most homeowners hold off on pulling the trigger because they're worried about the process, how long it will take to install, do I have to take time off work, is it even worth it?

I'm Jason. I'm Cam. We're the owners of Source Energy Group. We've designed and installed countless solar and battery systems for Australian homeowners.

In this episode, we're bringing in Ellen who audits our customers' systems to break down the entire process from start to finish so you know exactly what getting a system looks like for you and

your whole family. Welcome back and let's see how homeowners feel about getting home solar and battery. We've got Ellen's going to read out a review from one

of our valued clients. We've got Dave Mack. So, he's written a You've decided on a very long review here.

But, he says, "Five stars. After struggling for 12 to 18 months to find a reliable company to install a battery system at my property, I was honestly starting to lose hope. Most of the

businesses I contacted seemed to operate through offshore call centers, which made the whole process frustrating, impersonal, and the pricing always shifted with sneaky add-ons. Yes,

lots of surprises. When I came across Source Energy Group, from the very first conversation with Anthony, things felt different. He was professional, easy to deal with, and we

quickly came to an arrangement that I was happy to move forward with. The day before installation, Cam and Bowden they came out to the property to make sure everything would run smoothly and

to check whether any additional components were required. A lot of the time people don't do that, eh?

they arrived the next day exactly as scheduled, fully prepared and ready to go. The quality of the workmanship was second to none.

Not only did they complete the installation to an exceptionally high standard, but they also took the time to walk me through the entire battery setup and system. and the app.

They explained everything in detail and made sure I fully understood how the system worked before they left. I honestly can't speak highly enough of these guys. They're based in Queensland,

SEQ, but drive extensively Sorry, my glasses failed me. they're based in Queensland, but travel extensively up and down the Queensland coast completing battery installations.

If you're looking for an Australian company with genuine Australian based support and trades people who truly care about their work, I highly recommend them. What impressed me even further

with the was the respect they showed for my property. Before leaving, they removed all the rubbish, blew out the garden, swept Aw. Swept everything clean. Their attention to detail says a

lot about the kind of professionals they are. Joe and the team still check in on me and ensure that everything is running smoothly. Absolutely five stars all the way.

Right, episode done. Didn't realize it was going to be that long. All right.

It's a big review, but they are encouraged. We like big reviews. Yeah.

And little ones. All All are encouraged. Thanks, Dave. thank you, Dave. Dave Mack was actually Yeah, actually a really, really great customer. He He made the whole

process very easy. showed up to his house and just having having quite a bit of knowledge on solar and battery himself. He's He's obviously done a bit

of research, so actually being 18 months before he pulled the trigger.

Yeah. Which Actually not that uncommon. No, it's very important to to look into it, but yeah, Dave Dave went through a lot of things that he was particular

about and took a lot of attention to detail to be able to show us what he actually required in the system himself, so yeah, all it All it took, we guess, was us just

He's already told his mates and we've got another one coming up for someone up the road.

Bit bit more work on Dave's place too, actually. Yeah.

Yeah, working on that. So, it'll be good. Is he going full off-grid now?

No, so he's looking into swapping out the panels on his roof, I believe. He wants to upgrade the panels on the roof. We did a battery only on his place. It'll be good.

It's always worth doing the panels at the same time. Yeah, I agree. Some customers just sort of need the proof. Proof in the pudding what it's like and want to see it work

first. All right. Helen, just introduce you to the audience. So, now this is the first episode you've been on. Now,

you're here, you're one of the auditors or designers that design the system with our clients. just come on board.

Now, how long you've been in solar game for? When did I first work with you?

I think I gave you a job in like 20 21, maybe. Something like that, yeah. Roughly 5 years.

years, give or take. 5 years now. Taught me everything I know, really. You did.

Well, the basics of it. the good habits. All the good stuff, not the bad.

Yeah, no, I honestly moved to New Zea- moved here from New Zealand about 5 years ago and fell quite quickly into an appointment setter role with

Jason. loved it. Wanted I actually remember you calling me and seeing when I wanted to come in for an interview. And I was in the same building on

came down on my lunch break, I think it was, or after work. Came down and met you and the next day I showed up to start there and everyone from upstairs was like, "Morning." And I got off on

the wrong floor and they were like, "What?" And I was like, "Bye." But no, I love solar because it actually helps people. Yeah.

So, I've always been done right. Exactly. And like that's the thing, it's like being part of an industry that, you know, the proof's in the pudding, but there is a lot of obviously cowboy

companies out there. So, I guess you started at the very start of someone's journey in going through the solar, isn't it? And now you've sort of progressed over the years

to now you're the one that helps them design and takes them through everything like that.

Yeah. so, obviously you started with me at another company.

You're now back here with me at my own company with Ken. But, you've been in other places in between, so you've actually had you've seen quite a bit of variety, haven't you? The place you

started was a good company. It was great, yeah. Where you are now is just [ __ ] awesome.

Can't even put a word to it. There's no There's no other way to say it, but you've actually put your foot in some [ __ ] in the meantime, haven't you?

Mhm. You didn't know that. No, of course not.

And unbeknownst to you, but going through the process Yeah.

some things are highlighted. It's quite It's It's quite disconcerting when you think you're going out to help people save money or to get rid of a bill, and

then obviously everything you've done is right, but the people that you're representing don't quite tick all the boxes. I am I know a lot of people will get told,

"Oh, yeah, this will cover your bill. This will get rid of it." this will get this. I was always very honest in terms of what would happen, but for me the problem was always the follow-up,

the installation, the aftercare, the installers arriving and suddenly putting the price tag up, and it looks badly on me as the person who wanted to look after them in the first place. so,

it's not fun when you think you're doing someone you know, you think you're helping them, and you think you're setting them up to get rid of

so much power bills, and then they end up with a repayment and the bill, and or sometimes a not working system.

What about that's pretty heavy. That's pretty big in the industry. And that happens quite a bit. Do you think a part of like from where you've come from to where you are now and the stepping in

[ __ ] is a really good way to put it or I reckon that's [ __ ] great. I've stepped out of the [ __ ] and jumped into a beautiful magnesium pool.

It's sparkling. So do you think you you stepping in the [ __ ] is like a good part of what you needed to do to actually realize sort of

like that process of the the steps of what we take in solar? I feel like it helped me identify a lot of flags and it helped me see the ones I ignored as well. So now I find it very

easy when I'm helping a customer or talking to them about something. What are some of those flags can let's see if they're actually the same as what what was in our previous episode.

Oh, really? Yeah, so what flags are they? Well, contractors.

There's one. offshore call centers, when you're not talking to anybody from the country.

very very odd pricing, like very cheap packaging. Just shows that they're cutting corners on installation costs and things like that. Not having

on websites, things like that. people getting a quote for a system and they haven't even seen the power meter box or seen the roof.

also not getting paid. Is that like yourself not getting paid?

Yeah, me, people who referred people to me not getting their referrals, which sucks as someone who likes to, you know, say, "Hey, do you have anyone who else is looking?" Because

I want to help them, too. yeah, installation just Yeah, like I know where you started and they were good.

But like What's as one of the biggest flags that I reckon is and I'm pretty sure one of the places you've been to or even

a couple of them. I'm going to guess it. What's that?

Deposit? Yeah. So what It wasn't the first place you had. It's not here.

what What has been the deposits that have been asked of customers?

Mhm. From from other businesses. Yeah, so and I didn't even realize either.

But initially a 10% deposit is standard. Yeah. but then you see that some of your customers are being asked for 50% deposit to lock in

an installation date. And then so then they go and pay. They've paid 60% up front and they've now had an installation date.

Yeah, okay. Over 50. Over 50. still not installed. Other.

Okay, and what what time frames are we talking about there? I'm not They are still currently not installed.

And they I think they went ahead in October or November.

Yeah, wow. Yeah. Yeah, I think I put through about 50 sales in November and I think five of them have been installed.

Yeah, well. To my knowledge. So they've missed missed the boat. So they've been asked for the deposit and they've missed the

boat on the the May rebate job. Yeah. Yeah.

That's that's something that might affect them heavily. Mhm. Yeah.

So this this is exactly what we spoke about in that previous episode about you know red flags and everything in the industry. So the 50% deposit was a big

one on that I find. Mhm. And generally comes back to they're asking. Yeah, now it's 60. But they're asking for that because it's a way for

them to keep moving forward. But Yeah. don't deliver.

I've I'll say it as heavily and if you agree but digging a hole. Oh yeah.

And it's just digging a hole and it's just getting deeper and deeper the more more you ask for to pay off previous systems or anything like that.

Mhm. All right. So, probably going a little bit off track here.

Cuz we're supposed to be supposed to be talking about, you know, how the homeowner goes through the process. I guess we're back on to what to avoid.

Yeah. so, I guess let's put it your back around and, you know, cuz you wouldn't be here if we didn't think you

could do it right or you had the right attitude or anything towards it. Mhm.

And you actually do have a good process and you you hand you talk with people and handle people well.

so, I guess when you're sitting with someone or speaking to them on the phone, what are you trying to understand before you even design something or take them through the process?

Well, the first thing is actually knowing what your plans are for that property. How long are they even going to be there? because if it's a stepping stone and they think they're

going to be moving on quick quite quickly, you know, is it something that they're going to turn into an investment property? Is it still worth putting

solar on? is it Just a pause on that. Elaborate on that a little bit. Do you do you think it is important to still put solar and battery on an investment property?

Definitely. Did you know that there's renters rebates out right now? Yeah, there is a new one that's come out. Yeah.

It's you can install 6.6 kilowatts of solar. It's PV only but the Queensland government will give back $3,500 to the homeowner.

Yeah, right. The only thing they have to do, so if you are renting, let us know because we will happily contact your your owner for you.

Contact the landlord. But yeah, literally the only thing that they need to ensure is that the tenant's rent doesn't increase for 8 months after the solar's has cuz it's to

help people save money on power. It's for the renter. It's not for the landlord.

Especially when in area where you know, rental demand may not be as high. It's you know, if you got two properties to choose from, one that's going to

I think I read the other day that SEQ has surpassed Sydney as the most expensive place to rent.

Oh yeah, definitely. It will. And we've got the Olympics coming up as well. So God knows what that That's just going to drive it through

the roof. Yeah. No wonder all the power power costs are going up.

And so you're getting a real understanding of you know, the homeowners I guess longevity in the in the home.

What else are you sort of looking at before you before you actually able to design something like this?

Yeah, well I mean you've got to make sure the house is ready for it and that you guys aren't going to fall through the roof. That's always important.

but typically it's mainly like what are you planning to do? Are you guys getting an electric car?

Are you like Jason and I you're obsessed with Teslas? I'm not obsessed with Teslas.

Do you want you know, to add a swimming pool? Are you going to be putting a granny flat in?

Are your kids gamers? That's a big one. Yeah, how old are your kids?

I know young and now but they're going to get to the age within that period of you getting solar is it going to affect your power bill? Is it going to affect your usage?

A lot of the time it's you'll see kids hit teen years and they build just go up.

So yeah. Once he starts having half an hour showers, I've got that. Yeah.

Exactly. And then I'll always say like you know, how often do you guys have people come and stay? You might have family and friends who come and stay with you for a little while and

obviously you're going to have a much bigger usage then. So a lot of the time I'll even say do you have a bill from that month?

Do you have a bill from the month that you had four extra people in the household because let's prepare for that.

Yeah. Why would we set you up with something that sometimes you're going to fall short? It's setting up to fail. It's like when a company, you know,

recommends AC coupling batteries to a PV inverter. It's like why do they hate you?

it's yeah, you've got to make sure that you understand exactly what plans are for that home so that you're preparing it for as long as it's going to last. They're warranted for, you

know, industry standards 10 years on batteries and inverters. Panels you got If your system is going to you're going to outgrow your system halfway through that, what's the point

in getting it? Go big or go home. Do you think this is something that customers would generally just ask or do you think you got to lead them down the path of it by adding a bit more

knowledge? Do you find many people actually understand their bill? No. No. A lot of the time it's actually going through it. Cuz I mean everyone's like, "Oh, well I pay this, I pay that."

I'm like, "Forget about that. How much power do you use?" It doesn't matter how much they're charging you for it because someone, you know, in another state could be having the same bill for you

and the usage is tiny, you know? If you're provider's [ __ ] you're provider's [ __ ] but They ask me all the time how they can get rid of that provider's bill.

Exactly. And one thing we can do is we can look at what you use, we can look at what you're going to use, and we can look at what you sometimes use, and we round it all up and make sure that no

matter what, your bill is going to be covered by your system. so yeah, a lot of it is going through the bill. A lot of it is actually working out, you know, your average daily usage, which is

very clear on a person's bill, but they don't know that. Then your average daily rate, like the yeah, it used to be so difficult to actually go through a bill with someone. And I hate math.

I'm so bad at math. I can't stand numbers. So was Cam. You should have sent him one of our episodes. He even had his songs on and still couldn't count.

Yeah. Yeah. I literally thumbs, you mean dandals. What are dandals?

Those are dandals. They're not dandals. Thongs are underwear.

We're leaving it there. We're not going into chilly bins today. But yes, lovely thongs.

Thanks, mate. Well, the color really compliments your eyes.

Yeah, cheers. He's got thongs that match his hat for those of you watching.

Or listening. Yeah. Or listening, yeah.

Of course. Before Jason's amazing system that he's built, which is a calculator that I love so so much.

But it's really really easy for me now when I set appointments is to actually just bring up the calculator that you built. And we actually, first thing I do is I find your daily usage on your bill,

and I show you, you know, what you're actually using power-wise. Forget about the number, and then we look at what your provider's actually charging you every single day just to be connected.

So, okay, you're paying a dollar 50 a day before you've even boiled the jug and made your morning coffee.

Yeah. So When you're doing that part there, so the first part of it is it'll highlight the graph on the consumption that they're currently using.

So now we have a target for production that we're going to achieve. Yeah.

Same thing. And then you can put in, if you've got existing solar, you can pop that in there and it can very clearly show, "Okay, well, this is the line of your

usage, and this is what your current system's doing. So we need to get that up there.

And if we're using this much power in off-peak or peak times, then we know whether it's night time or day time, or we can try to The existing

figure it out. The existing solar part of apps, and we've we've all used the the design apps before.

one thing I noticed with Jason's is it simplifies it, and it seems to be a whole heap more accurate. Whereas using the existing tool in in programs we've used in the past, it's

not not that accurate. And it it makes it pretty hard to give a give an end figure to a customer.

It's almost impossible and you get a lot of people who come straight at you with I just want the price.

And it's like, well, if a company's going to straight away give you a price. Well, I had one this morning that did that.

Yeah, it's What are What are they price What are they telling you?

And they That's That's why we're always If a package is a warning flag warning sign because it's just a package so they can remove something off the shelf and sell

something. Mhm. And it doesn't actually mean it's going to benefit. I mean, it's going to do something of course, but

The amount of times that they go, oh, well, I've got this quote, but they haven't even been quoted for installation. They've just like been given like the product cost list or

something. I see that a lot, too. Oh, it's it's just Oh, that's great. So, do you know why they've recommended that?

Mhm. I'm like, and do you know that that's got a 3 kW inverter to it? I've got a old pinch in a who uses 5 kW a day who wouldn't even get benefit from that.

a big one, I suppose. Yeah. Does that Do you know what that product does? Did they explain the backup capability of Is that a like a whole home backup system? Is it

only you can back up X amount of circuits in an EPS sort of situation? like that's another thing that people don't quite get, either, is how the backup works and how solar works

in general. I mean, I the amount of people with existing solar that I talk to and I'll say, you know, are you early birds, night owls, are you using more power during the day or night? What do

you think? And they'll go, oh, well, you know, yeah, I get home from work at like 6:00 p.m. and I put the washing on and the dishwasher on. I'm like, why aren't you doing that in the morning?

You've got solar. Oh, my power provider told me to do it at night. Well, they would.

What? Like, yeah, it's it's all these little things and Everything you mentioned there, though, in this app that I've built, it allows

you to go step by step, so it breaks it down, doesn't it? So, you've Yeah.

You put all the pricing in, the daily average usage. As I said, you've got that generation the consumption graph. We now know we need to produce this.

Mhm. And then you can put solar panels on the roof, can't you? And then instantly you'll see that the first

this bill goes from here to here with solar only. Mhm.

And then you're talking about day night usage, you can just instantly change how much you use during the day or night to replicate what that home's doing or what they believe they're doing.

Mhm. And then that will show the bill go up or down based on day night time usage with solar only, won't it?

Yeah, exactly. Then what plan is day, they can they can see it.

Yeah. You can literally see exactly how much you're using during the day, exactly how much you're using during the night. If you're not looking at getting batteries and there's no batteries in

the system, it will show you how much you're, you know, going to have excess to export. So, that's always ideal as well.

just to see the extra solar that's not being stored because we know when we export, we lose so much.

And because you're breaking it down with them. Mhm.

And you know, so far you're at the stage you're just taking us through the process step by step so they understand And visually, sure.

You can see how much you're exporting if you go solar only. Mhm.

We spoke about this in previous episodes, but it clearly shows like, all right, you might we do this system here, brings your bill down to this much, which looks good. You're also exporting,

I don't know, might be 20 kW, might be 30 kW hours a day based on whatever system.

Mhm. But as we've highlighted, and you can it's right here for them to see, okay, you're exporting this much, they're going to pay you 3 cents for it.

Is it going to cover that bill? You know, so now to remove that last bit of bill, we need to take this much exporting shifted over here to storage, don't we?

Yeah. So, instead of paying 35 cents at night like you are, we can now store it and bring that bill down to basically

nothing, can't we? Yeah. Yeah.

Other than your service fee. Yes. Yes.

That's what I said, basically nothing. Basically. But no, I think a lot of people don't really understand the difference between I mean

inverters do not get talked about enough. And that's one of the things that I bring up all the time, over and over and over again is you know, everyone say, "Oh, we need more panels,

we need this, we need more storage, we use more power at night." That's cool. What about the actual main piece of the puzzle that's got to pull in the solar and then make it power?

Yeah. Because there is a big difference between single phase and three phase, too.

Exactly. I mean, the price difference in alone is huge. appliances. You know, you go to a three phase home, You got three phases.

EV charger for example, on a single phase home, Mhm.

it's set to max out around 8 kilowatts. You know, so you got your 10 kilowatt inverter, that's still going to do its thing.

you go to a three phase home, a lot of those three phase inverters max out at what, 22 kilowatts? So, you know, if you've only got a if someone's got an EV and it's got the charger that's

maxing out at 22, Mhm. and you put a 10 kilowatt inverter on, well, you know, they're still going to be

drawing on the grid all the time. Yeah. And they don't really understand that because especially why and the lack of obviously other

companies explaining that is why now so many people are having batteries attached to a PV inverter, which again, I know I said it before, but that just blows my mind.

Why would you do that? back to, you know, another episode where we talked about the batteries. One of the reasons why we love the good way ASA all in one. That's just all in one.

I mean, they are backups. I think the backup on it is 63 amps, isn't it? Which is the the average of the phase.

us a full home backup. Yeah. Yeah. Like the a property phase is 63 amps.

Yeah. And then I mean, I I think as well, so many people are like, "Oh, well, when I'm going through their bills,

they'll be so fixated on kilowatt hour, and then they'll refer to the kilowatts of solar.

And you've got to then explain the difference. You know, it's sort of like talking about the car's engine and its fuel. You know, like how many liters of fuel can

it take versus what's the actual engine capacity. It's like that with your kilowatts and your kilowatt hours. It's Kilowatt hours is how they measure the electricity.

Like you know, like And then that's how they charge you electricity.

Like killer wasps. Killer wasps. Yeah. Yeah. I've actually got a friend, he calls them killer wasps all the time. He had a Tesla, and his bill was $560

a month, I think in on Origin. and that was He's in Pimpama. Yeah.

He got rid of his Tesla, and his bill went down to $180 a month. Mhm. Yeah, right.

It's quite a bit, man. It's still cheaper than fuel. Yeah.

But, it's something that people don't take into account, is it?

No. No. So, coming back to the app that I built. I was, I don't need to need to plug it cuz we don't sell it. We just use it.

Yeah, exactly. No one's going to say But, yeah, that's the So, you've gone through that process where now you like you can understand

that, you know, battery's beneficial. So, you you put the battery in there, and you can see what it all does.

Mhm. but we've all got a ahead.

the future future electrification. I think it's a fancy word that's in there.

Electrification. How much more electrification are we You're in the Yeah, so you can get it down where, you know, it

might be $70 or $100 cuz of that supply charge and then maybe a little bit of export or something like that.

Mhm. But then you add That's when a lot of people will just sell you the system and go, "Cool, this is what you need. Sweet. That's what

we've looked at right now and that fits right now. Cool, you're done." Yeah, but you know, if their plans are to get an EV in 6 months, 12 months,

even in the next 2 years, Mhm. do it right, do it now and allow for it.

Otherwise, well, then you're doubling down on current rebates, current current benefits that you might get, which they run out. So, like the battery's every 6 months. We've spoken about that heaps of

times before, but mid-year, every 6 months, the battery goes down. Yeah, so 1st of December's the next battery one in there.

And then also every year the panel one goes down. So, you can still get rebates now, but the longer you wait, "Oh, I'll just wait till I get my EV in 2 years." It might be

less cost-effective. So, straight-up, if you wait, you're missing out on more rebate.

Mhm. You're paying more in the power during the time you wait because the power price goes up and nothing but up.

Mhm. the cost of solar isn't coming down. When they say the cost of solar or products in any product in general is getting cheaper, they're talking in

relation to what's that consumer price index? Mhm.

It's actually it goes up. The actual figure that you pay goes up and up and up, but in relation to CPI, Yeah.

cost of living and everything like that, yeah, sure, on a graph it looks like it's coming down, but you're actually paying more and more.

Mhm. It's quite funny. I mean, I've even just noticed it growing up is like you make more money, but you don't have more money cuz everything grows with you.

And one of the one of the things that is great is the calculator will grow with you. We can literally Right. Okay, we're going to add in another 2 kW air con split system. Oh,

no, kidding. He wants a 10 kW ducted air con system. Cool. Oh, no, getting an electric vehicle. Getting two. It's all in there. We can literally just measure it. That's what we think we're

going to get and it'll adjust and give for it. Yeah, it'll give you an this could be your this could be your bill if you do these.

Is it going to be 100% perfect? No, it's going to be close as we can, but allowing based on all the information that we know, based on what you give us, we're going to design something that's

going to almost And I kind of put it to the test the other day. I haven't even told you this yet.

definitely haven't told you this yet. But when I did Louise's system the other day, we did it based on her last bill. she gets quarterly bills.

since we did it basically at the point where she was due for her new one and she's had I think she's gone from having two split systems

to five and she's installed a sauna, infrared sauna, which she loves. 45 minutes or so, turns it on. So, she was expecting obviously an increase in her bill and I used the calculator to

say I actually went out to the sauna and had a look at it. It runs 8 amps, 2. Well, 1.6 kW I think it was, but then when you looked at what it pulls, it was like 2.4.

and so I put that in there and then when we got her new bill, it was pretty accurate, man. It was Yeah, all the data.

Yeah. It's based on all the data. Yeah.

so, I guess like for someone that is going to go home solar and battery, like obviously it's always starts with the research and the journey of coming down, you know, someone should be doing what

we're talking about here, designing the system. You know, we've just been having a careful chat about it and you know, it might have dragged on, but generally My bad.

It's just a No, not dragged on, but like what I'm saying is like if I was to sit down with someone and take them through this process, it's a

it's it's a 10-15 minute process, you know what I mean? to to do it properly. It's not a all day ordeal or anything like that, you know?

once we got that information, you just go straight in, all right, see what we can fit on the roof. Can we fit it there?

Is there a location for the battery, you know, is the meter box everything like that compliant?

Mhm. so the process itself is quite simple. It's so simple.

It's so simple, but it's so overlooked and people aren't taken through that process.

No, I think a lot of other companies have just become lazy because the rebates obviously are great incentives you know, solar solar companies.

is a word or do you think it's carelessness? Carelessness or like yeah, they've tried to simplify the process so much that they've lost what the industry is

supposed to be about. Yeah. I think. I hope.

Yeah. No, I think that's a really good way to summarize it is you know, they get so caught up in oh, we need to do this and this and this and We need to make money, not save the

amount of money. Well, that's what the businesses are doing. But essentially on the homeowner's side now, it's just it's all about the power bill.

I feel like a lot of homeowners electricity cost or reducing as much as possible, you know, so when someone says [ __ ] it, let's do this and pull the trigger. Probably not everyone says

that, that's just me. you know, what's the general process there? It's still pretty smooth. It's hands-off, isn't it? So someone's like, yep, we're going to do this. they

just they accept the proposal or the design. Mhm.

you know, what's our process? I can jump in there, so next process, well, I suppose would be getting us out there to site, take a look at the house.

notice any discrepancies or anything like that. We we all sit in the office as installers and we'll we'll look at designs that you guys pass through to us. We see anything out of the ordinary,

some jobs are very cookie-cutter. quite brand new homes, something like that. So, we might not have to go out and site inspect the job. if the customer does point out any hidden

dramas that might be there, we'll we'll definitely go out and take a look. being on site with a customer just gives them that peace of mind, I suppose. that might be something

you've noticed a little bit different if if we're offered to go out and actually jump on the roof and take a look and shake hands with the customer, show we're real blokes.

Well, exactly. Cuz I mean, I I I'll go out and assess the property and view it, but I don't know what you know. Yeah, you know?

I I can't pick up on those finer details. So, a lot of companies, even in my experience, others that I've worked for when I've gone out and done a site visit, I've had questions myself where

I've asked the installers or the contractors that they're using, and they either beat around the bush, they go, "Oh, no, that's fine. That doesn't matter." It's non-compliant.

Yeah. You know? Things like that. So, it's really, really good that not only do you have the option for us to come out and assess your home, sit down with you in

person, get it all sorted, but then we're also going to send the installers out to site visit before we, you know, before we actually go and pull the trigger.

That gives us a big leg up in that that part as well. For install day, we know there's no hidden dramas. No nothing needs to be really signed before we go out and have a look, cuz there might be

a hidden drama in there that we haven't accounted for. We try to account for everything. Yeah. We get delayed by everything as it is, weather events, like hot too hot, too cold, too wet, too

icy, too windy. 40′ days, I feel pretty bad for you up on the roof.

Oh, I love them. It's a pretty smooth process all in all, though. Like, probably not that it's time-consuming, but the most lengthy part is the whole

research phase, making sure you're doing the proper audit on your energy usage, design the right system. But from that point on, it is basically hands-off.

It's just, you know, you put it into our system, Joe and Delphi in the office. They go through, do all the paperwork, rebate paperwork.

And speaking of rebates, we've actually got an episode coming up around the rebates if you get a bit more understanding about that.

But it's a complete hands-off process client. We'll order the stock. The guys will come out on install days. It's generally a one-day install. A larger job or a

complex job might be 2 days. once you once that's all done, that's sit back and enjoy the low bills.

I say that. If something goes wrong, call our 1-800 number and Joe and Delphi will get it sorted.

Exactly. The aftercare. call you first. As we as Braden knows.

So there we have it, guys. that's what it looks like to get solar as a homeowner or home solar and battery.

I mean, it can be the most streamlined smooth-sailing process if you're with someone who's going to do it right. You can go and be run around and run around by other companies all you want, but it

should be as simple as we come out, we look at your bill, we go through it with you, we find out what your plans are, we get the right size, we do it the first time, we get the site visit done so that

we're not going, "Oh, we've got to come back tomorrow because we've got two cracked tiles." Or whatever it might be.

We're going to do it and we're going to get it done right the first time. And then you've got an app on your phone and you can monitor it all you want until your heart desires. I literally do know

customers now like they're saying, "Oh, you can sit there and watch the grass grow." They will sit there and watch their solar batteries fill up.

Yeah, they It's probably not a bad thing. They all get off social media and get on their good behavior.

It's a much better swipe for your brain. Yeah, it's great. But yeah.

Sorry.