Here's Exactly What Happens When You Contact Us
If your power bill is hitting $1,000–$1,200 a quarter, you've probably heard a dozen solar pitches already. This isn't one. From your first call to 25 years of your system's life — here is exactly what happens at every stage, and what you won't have to chase us for.
From First Call to Year 25
Most homeowners are generating solar power within 7–14 days of their first conversation with us. 30% of Australian solar systems are now orphans — installed by companies that have since closed. Here's what a 25-year commitment actually looks like.
Free Energy Audit — We Look at Your Bills, Not Our Catalogue
If your bill is sitting at $1,000–$1,200 a quarter, the first thing we need to understand is why — pool, ducted AC, hot water, EV, usage times. A local Source Energy Group team member contacts you to understand your home before a single product is mentioned. This call has one job: figure out if solar actually fixes your problem. If it doesn't, we say so.
Custom System Design — Sized to Your $1,200 Bill, Not a Template
Most solar quotes hand you a 6.6kW template that was designed for a home paying $400 a quarter. That system won't touch your bill. Our energy design team builds your system spec from the audit data — every component chosen for your roof, your usage, and your financial objective. You get a real number: exact payback, annual savings, 25-year return.
Complete Rebate Processing — We Handle the Paperwork
Once you approve your design, we manage the full rebate and compliance process. This is where most homeowners leave money on the table — because the paperwork is complicated and most companies don't do it properly. We do. Every dollar of entitlement gets collected.
Professional Installation — Same Team, Start to Finish
Your system is installed by our own SAA-accredited team. The same people who designed your system are responsible for installing it — which means if anything is unclear, they already know your home. Power is off for 1–2 hours during the grid connection. That's it.
“Declan, the lead installer, went above and beyond — upgrading my switchboard, running heavy-gauge wiring to account for the long cable runs, and ensuring a neat, high quality finish. Despite the distance from their base, Declan has since returned to fine-tune the system. Source Energy Group delivered a high-quality solar system with professionalism, integrity, and care at a fair price.”
Lifelong Partnership — Still Here When the Grid Changes the Rules Again
This is SEG's actual differentiator. Not the panels. Not the price. The fact that we're still here in year 5, year 10, year 25 — when the feed-in tariff has changed three more times and half the solar companies that installed in your street are gone. We monitor your system remotely, follow up proactively, and remain directly accessible to the same local team for the full life of your installation.
Ready to Find Out What Your $1,200 Bill Becomes?
Step 1 is a free, no-obligation energy audit. We review your actual bills and tell you exactly what\'s possible — including if solar won\'t deliver the return you need. We\'ll contact you within 1 business day.
Book Your Free Energy Audit