We're deliberately focused in New South Wales rather than spread thin. Newcastle and the Hunter region get the same accredited team on every job.
Our New South Wales base of operations
From Newcastle itself out through the Hunter Valley, this is where our New South Wales installs are concentrated. Coastal humidity and hot inland summers both push power bills up, and we size every system to the specific property rather than a coastal or valley average.
We're growing our New South Wales team carefully. If you're outside Newcastle and the Hunter region, get in touch and we'll confirm whether we can reach you yet.
We only entered New South Wales once we had an accredited local process in place, and we're keeping the footprint focused rather than chasing every postcode.
We haven't spread our New South Wales operation across the whole state. Keeping it focused on Newcastle and the Hunter region means the crew that quotes your job also knows the area, the councils and the roofs.
A Newcastle beachside home and a Hunter Valley property inland face different weather, different roof pitches and different usage patterns. We size the system around the actual address, not a single regional average.
Newcastle and the Hunter region sit within Ausgrid's network, with its own connection application and technical standards. Our team lodges that paperwork correctly the first time, rather than treating it as an afterthought once the panels are already on the roof.
Source Energy Group installs and supports solar and battery systems across Newcastle and the wider Hunter region. It's a smaller footprint than our Queensland operation by design. We'd rather cover one New South Wales area properly than spread a small team across the whole state.
When we expanded outside Queensland, we chose Newcastle and the Hunter region rather than trying to service Sydney or the whole east coast at once. The reasoning was simple. An accredited local team can only stretch so far before response times and quality start to slip, and we'd rather turn away a postcode than send someone who doesn't know the area.
Newcastle homes tend to deal with coastal humidity and salt exposure, which affects what equipment and mounting hardware makes sense on a roof. Further inland through the Hunter Valley, hot dry summers and larger rural rooflines change the calculation again. Our Newcastle page covers both in more detail, including suburb-level examples.
Newcastle and the Hunter region sit within Ausgrid's distribution network, which has its own connection application, metering requirements and technical standards separate from Queensland's Energex and Ergon networks. Getting this application right the first time is one of the most common places an install gets delayed, so it's handled as a standard part of our process rather than left to the homeowner to chase.
Small-scale Technology Certificates apply nationally, so the STC portion of your rebate works the same way in New South Wales as it does in Queensland. Battery incentives such as the Cheaper Home Batteries Program are assessed against your system size and circumstances, which is why we calculate exact figures during your free audit rather than quoting a state-wide average that may not apply to your address.
We're regularly asked about Sydney, the Central Coast and other parts of New South Wales. We're not there yet, and we won't be until we have an accredited local team in place, for the same reason we haven't rushed into other states either. If you're nearby but outside Newcastle and the Hunter region, get in touch through our contact page and we'll let you know as soon as that changes. You can also compare our current coverage on the main service areas page.
Step 1 is a free, no-obligation energy audit. We review your actual bills and tell you exactly what’s possible — including if solar won't deliver the return you need. We'll contact you within 1 business day.
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