Privacy Policy

1. Who We Are

Source Energy Group Pty Ltd (“Source Energy Group”, “we”, “us”, “our”) is a Queensland-based residential solar and battery installation company. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and home address
• Property details relevant to solar assessment and installation
• Energy usage information (where provided)
• Financial information required to arrange finance products (via third-party providers)
• Correspondence and communications you send us
• Website usage data (via cookies, analytics tools, and advertising pixels)

3. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry or quote request on our website
• Call or email us
• Engage with our advertising on Facebook, Instagram, or Google
• Become a customer and proceed with an installation

We also collect non-personal usage data automatically through Google Analytics, Google Tag Manager, and Meta Pixel to understand how visitors use our website and to improve our marketing.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide solar and battery quotes
• Schedule and complete your installation
• Arrange finance options through our approved third-party partners
• Lodge STC (Small-scale Technology Certificate) claims on your behalf
• Communicate with you about your system, warranty, and aftercare
• Comply with our legal and regulatory obligations
• Improve our website, services, and marketing activities

5. Disclosure of Information

We may share your information with trusted third parties who assist us in operating our business, including:

• Finance providers (e.g. Brighte) — for finance applications
• STC lodgment services — for government rebate processing
• Our CRM and job management software providers
• Google and Meta — for analytics and advertising (subject to their own privacy policies)

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems are hosted on secure cloud infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses cookies and tracking technologies (Google Analytics, Google Tag Manager, Meta Pixel) to analyse traffic and serve relevant advertising. By using our website, you consent to this use. You can disable cookies through your browser settings, though this may affect your experience on the site.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at info@sourceenergygroup.com.au.

9. Complaints

If you believe we have breached your privacy, please contact us first at info@sourceenergygroup.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at sourceenergygroup.com.au/privacy-policy. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related enquiries, contact us at:

Source Energy Group
Email: info@sourceenergygroup.com.au
Phone: 1800 315 138