Privacy Policy

Last updated: 24 November 2025

At Source Energy Group, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, transparently, and in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and protect your information when you interact with our website or our services.

1. Who We Are

Our website address is: https://www.sourceenergygroup.com.au We provide energy, solar, and related services for residential and commercial clients throughout Australia.

2. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information

  • Name
  • Phone number
  • Email address
  • Address or service location
  • Business details (if applicable)

Digital & Interaction Data

Collected through our CRM and website tools including Go High Level (GHL):

  • Website form submissions
  • Appointment bookings
  • Survey responses
  • Chat widget messages
  • Call logs and call tracking data
  • SMS and email communication history
  • Lead source data (e.g., ads, search engines)

Review & Public Profile Data

If you leave a Google review or interact with Google services linked to our business, we may collect:

  • Your review content
  • Name displayed publicly through Google
  • Any information you make publicly available through Google services

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Interaction behaviour (time on page, clicks, etc.)
  • Cookies and tracking technologies used for analytics and marketing

3. How We Collect Your Information

Your information is collected when you:

  • Submit a website form
  • Request a quote or consultation
  • Book an appointment
  • Call our phone numbers (tracked via GHL)
  • Opt into SMS or email updates
  • Leave a review on Google
  • Interact with ads or marketing campaigns
  • Use our website chat or messaging tools
  • Browse our website (analytics and cookies)

4. How We Use Your Information

Your information may be used to:

  • Contact you regarding your enquiry
  • Provide quotes, service information, and support
  • Process bookings or service requests
  • Communicate via email, SMS, or phone
  • Improve our website, services, and customer experience
  • Request reviews or feedback
  • Deliver personalised marketing (only with consent)
  • Meet legal, regulatory, or compliance obligations

All customer data is securely managed through Go High Level, which meets global security and data protection standards.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance browsing experience
  • Keep you logged into client portals
  • Assist with form autofill
  • Track website performance and analytics
  • Improve advertising relevance

Third-party cookies may include:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • GHL tracking tools

You may disable cookies in your browser, though certain features may not work as intended.

6. Embedded Content From Other Websites

Pages on this site may include embedded content such as:

  • Videos
  • Maps
  • Reviews
  • Social media posts

Embedded content behaves exactly as if you visited the external site directly, meaning those services may collect data, use cookies, or track your interaction.

7. Who We Share Your Data With

We do not sell or trade your personal information.

We may share your data with:

  • Go High Level (CRM provider)
  • Google (analytics, advertising, reviews)
  • Secure payment processors (if applicable)
  • Contractors or staff providing services directly to you
  • Legal or regulatory bodies when required

All third-party partners adhere to relevant privacy and security standards.

8. How Long We Retain Your Data

We keep your information for as long as required to:

  • Provide services
  • Comply with legal obligations
  • Maintain business records
  • Support ongoing communication (with consent)

Form submissions, call logs, SMS/email conversations, and CRM records within GHL may be retained indefinitely unless removal is requested.

9. Your Rights Under Australian Law & GDPR

You may request:

  • Access to the personal data we hold
  • Correction of inaccurate information
  • Deletion of your personal data (unless legally required to retain it)
  • Removal from marketing lists
  • A copy of your personal data in exportable format

We will respond to all privacy requests in accordance with Australian law.

EU residents also have rights under the GDPR, including:

  • Right to restrict processing
  • Right to data portability
  • Right to object to automated decision-making

10. How Your Data Is Stored & Protected

Your information is stored securely within:

  • Go High Level (GHL) CRM
  • Website hosting servers with industry-standard protection
  • Encrypted databases and secure backups

Security measures include:

  • SSL website encryption
  • Restricted staff access
  • System monitoring
  • Data minimisation principles

11. Where Your Data Is Sent

Your data may be processed through:

  • Go High Level’s secure servers
  • Spam and security filtering tools
  • Payment processors (if applicable)
  • Google systems (reviews, analytics, ads)

Some data may be transferred outside Australia but always under strict privacy and security standards.

12. Contact Us

For privacy-related questions or requests, you can contact us at:

Source Energy Group
Website: https://www.sourceenergygroup.com.au