Our Process — Source Energy Group
No Surprises

Our Process

From your first contact to year 25 of your system's life — here is exactly what happens at every stage when you work with Source Energy Group.

Step by Step

The Complete Source Energy Group Process

Most homeowners are generating solar power within 3–4 weeks of their first conversation with us. Here is the full timeline.

1
Week 1 — 20 to 30 minutes

Free Energy Audit

The audit is not a sales pitch. It is a genuine diagnostic of your home's energy situation. A local Source Energy Group team member contacts you — by phone or in person — to understand your household before any system is discussed.

We review your last 12 months of electricity bills — not a summary, the full data
Roof assessment: orientation, shading, available panel area, structural suitability
Identification of your peak usage windows, tariff type, and grid connection type
Honest assessment: if solar won't deliver strong ROI for your situation, we say so
Zero obligation — this is information gathering, not a closing call
2
Week 1–2 — 2 to 3 days

Custom System Design

Our energy design team takes your audit data and builds a complete system specification. This is not a template from a product catalogue. Every component is selected based on your specific roof geometry, usage patterns, and financial objectives.

System capacity sized to your actual evening consumption — not an industry default
Detailed ROI model: exact payback period, annual savings projections, 25-year return
Equipment specified: panels, inverter, battery — all with Australian warranty support
Finance options presented where applicable — $0 upfront finance scenarios
Full rebate calculation included — exact amount applied as upfront discount
3
Week 2–3 — 7 to 14 days

Complete Rebate Processing

Once you approve your design, we begin managing the full paperwork process. This stage involves more documentation than most homeowners realise — and it is exactly why most people leave money on the table when using companies that don't handle it properly.

STC (Small-scale Technology Certificate) assignment — typically $1,665–$1,800 for 6.6kW SEQ
Cheaper Home Batteries Program registration — ~$300–$311 per usable kWh of battery
Grid connection application lodged with Energex or Ergon on your behalf
Council permits and electrical compliance documentation managed end-to-end
Feed-in tariff setup with your electricity retailer
4
Week 3–4 — 1 to 2 days on-site

Professional Installation

Your system is installed by our own SAA accredited team. We don't subcontract to third parties. The same people who designed your system are responsible for its installation — which means accountability stays with us from beginning to end. Power is only off for 1–2 hours during the grid connection.

SAA accredited installers — licence SAA: S0429773, QLD ECL: 89770
Panel and battery installation to manufacturer specification
Grid connection and commissioning — power off for 1–2 hours only
Live performance test before our team leaves site
Full handover walkthrough — monitoring app, performance benchmarks, emergency contact
5
Ongoing — 25 years

Lifelong Partnership

This is where Source Energy Group is categorically different from every other solar company in Queensland. We monitor your system remotely, follow up proactively, and remain directly accessible to the same local team for the entire life of your installation.

Remote performance monitoring — we flag degradation before it costs you money
Annual system review — settings optimised as your household changes
Australian manufacturer offices — warranty claims processed and resolved
Direct phone access to the same local Queensland team — not a call centre
VPP (Virtual Power Plant) integration support if you choose to enrol for additional income

Ready to Begin Your Audit?

The entire process starts with a free, no-obligation energy audit. Book yours today and we will contact you within 1 business day.

Book Your Free Energy Audit
Real Customers

What Queensland Homeowners Say

Straight from Google. No edits.

“We are delighted with SEG’s recent installation of our new solar system and battery. The entire process was smooth and everyone involved was genuine and professional. The workmanship was also of a high standard.”
Google Review
“Cam came to our house not once but twice to ensure we fully understood the process. Making the decision to go with Source Energy was not hard — it was easy. From signing paperwork to full installation: two weeks.”
Google Review
View all reviews on Google